Help and FAQs
Portabl is a unified solution designed to serve the flexible workforce and support independent workers with holistic insurance and benefits across their health, wealth, work and life.
You can get in touch with us by emailing firstname.lastname@example.org. One of our team will get back to you as soon as possible.
Currently, to sign up to Portabl you will need to be sent an email invite. Once you have received your invite, simply click the button to sign up and you will be shown all applicable membership options. Then pick your membership, enter your details and go through to the payment. When your payment is confirmed you will officially become a member of Portabl.
We are currently focussing our first cohort on IT professionals. However, we are constantly expanding Portabl so please join our waitlist to hear when our memberships will be available to all independent workers.
Once you’ve signed up to Portabl you should receive an email asking you to activate your account. Please be sure to check your spam or junk folder in case the email has been filtered into there. If you’re still unable to find your activation email, please email us at email@example.com and we’ll be happy to resend this for you.
We have various memberships available which will depend on the number of benefits you wish to add to your membership.
All prices shown on our website and platform include any necessary VAT and/or IPT.
We accept Visa, Mastercard, Maestro and JCB cards. All payments will be taken in GBP (£).
Our bundles are groups of products we’ve collected together to offer you the best price for all the policies included.
If there are any products you’d love to see in a bundle, feel free to let us know over on our Portabl feedback page.
Products that are available to be purchased outside of a bundle will show on your dashboard under the ‘Available products’ section. Here you can click on a product tile to view more information about the product, and can then add a product to your basket.
Please note that some products will require you to get a quote before you’re able to complete your purchase.
Unfortunately it’s not currently possible to purchase our bundled products on their own. This is because we have collected the products in the bundle to enable us to offer the best price possible for these products. We are always looking for ways to improve Portabl though, so if you would still like to see products individually, please let us know by posting on our Portabl feedback space.
Once you've subscribed to Portabl, click Log In on our homepage to be taken to the login screen. You can then enter your email address and password to login.
If you’ve forgotten your password, simply click on the ‘Forgot your password?’ button at our login screen. You can then enter your email and we’ll send you a link to reset your password.
To view your profile, first you need to login to your account. Once you’ve signed in, you can take the following steps.
Click the cog next to your name in the menu bar and select ‘Profile’. You will now see your profile information. Here you can edit your name, password, email address and phone number, write your bio, and even upload a photo. You can also select which email notifications you’d like to receive. Once you’re happy, click ‘Save changes’ to save your updates.
If you wish to cancel your membership, please email us at firstname.lastname@example.org. Please note that we have a cooling-off period of 14 days for all memberships. If you wish to cancel your membership within this cooling-off period you will receive a full refund. Any cancellations outside of this period will not be eligible for a full refund and will be considered on an individual basis.
To update your email address, simply login to your dashboard and view your profile. You can then type your updated email address in the ‘Email address’ box’. Click ‘Save changes’ and your details will be updated. Please note that you will need to re-activate your account from your new email address. You will receive an email to the new address asking you to activate your account. Until this step has been taken you will be unable to access your account.
To update your phone number, simply login to your dashboard and view your profile. You can then type your updated phone number in the ‘Phone number’ box. Click ‘Save changes’ and your details will be updated for you.
To log out of your Portabl account, click the cog next to your name at the bottom of the menu bar and then click ‘Log out’. You will now be logged out of your account.
Once you have logged into your Portabl account you will be taken to the Portabl Dashboard. Here you can see your subscriptions and access each of your purchased products.
After logging into your account you will see your active subscriptions under the ‘My subscriptions’ heading. You can then click on each tile to see further information about the product and access your benefits, make a claim, or find your policy documents.
To view your Wallet, first log in to your Portabl account. Then click 'Wallet' in the menu bar to open your wallet.
The Wallet will show you the cost of your next pending payment, the cost of your last successful payment and a breakdown of all your subscription costs.
Here you can also manage and pause your subscriptions.
Once you’ve logged into your account, click the Wallet tab in the menu to see all your payment information. Here you will see a tile showing your last successful payment. Click the ‘Download invoice’ button on the tile to download a copy of your most recent invoice.
The claims process may vary between products, but we’ve added a ‘How to claim’ tab for each product you can make a claim for to help with this.
If you need to make a claim, simply login to your Dashboard and click on the tile of the product you need to claim under. Then click on the ‘How to claim’ tab to see more information.
If it’s possible to make a claim for a product you’ll see the ‘Make a claim’ button at the bottom of the product information tile. Clicking this may bring up a phone number you need to call to start your claim, or a form to fill out your details and allow us to get in touch with you.
Once you’ve purchased a product you’ll see this display on your Dashboard. If you click on the product tile you’ll then see more information about this product appear. You can then click the ‘Policy details’ tab to display any documents related to that policy and download these.
As independent workers ourselves, we know that working on your own can mean you don’t have the same workplace support system you might have as an FTE. We’ve created the Portabl community to help bridge this gap – it's a group of people just like you who are ready and willing to share their pain points, helpful tips and the things they love about being an independent!
We also use the Portabl community to get feedback from you about what you’d like to see us offer next on the Portabl platform. Whether it’s subsidised gym membership or monthly meetups, let us know in the Portabl feedback space.
With your Portabl membership you’ll also have access to the Portabl community. Our community is where we’ll share useful information, interesting thought pieces and allow you to introduce yourself to likeminded independents too. It’s also where you can find our knowledge base and blog.
Our community consists of a number of spaces, and each can be used for different topics. Our current spaces are: